Purpose of the Template
With the DOJ extending Title II compliance deadlines to April 2027 for large public entities and April 2028 for smaller ones, there's a window for planning, not a pause in obligations. This roadmap template helps state and local government teams document remediation work, track vendor accountability, and build a good-faith effort record, which is crucial if a civil rights complaint arises.
You're not creating this roadmap to meet a federal deadline. You're doing it because a constituent who can't access your services today has grounds to file a complaint today. The deadline moved; the rights didn't.
This template organizes your work into quarterly milestones, assigns ownership across departments, and creates the audit trail you'll need if litigation arises before your remediation is complete.
Prerequisites
Before customizing this template, gather:
- Complete inventory of public-facing properties: Include every department site, subdomain, third-party portal, PDF library, and mobile app your organization operates or contracts for.
- Current vendor list with contract dates: Include SaaS platforms, content management systems, form builders, payment processors, and document management tools.
- Designated remediation lead: One person with authority to request resources, negotiate with vendors, and escalate barriers across departments.
- Feedback mechanism contact: The staff member or team responsible for responding to accessibility complaints and offering immediate alternatives.
You don't need a WCAG audit before you start. You need clarity on what you own and who's accountable for fixing it.
The Template
ADA TITLE II REMEDIATION ROADMAP
Organization: [Your Entity Name]
Roadmap Owner: [Name, Title]
Roadmap Start Date: [Date]
Target Conformance Level: WCAG 2.1 Level AA
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QUARTER 1: INVENTORY AND BASELINE
Objective: Document all public-facing digital properties and establish current conformance baseline.
Tasks:
□ Catalog all public-facing websites, subdomains, and microsites
□ Identify all mobile applications available to constituents
□ List all third-party platforms used for public services (payment, registration, scheduling, document access)
□ Run automated scans on high-traffic pages (homepage, service request forms, payment portals)
□ Document top 10 [barrier](/glossary/barrier) types by frequency
□ Stand up public feedback mechanism on all sites with trained response contact
□ Log all accessibility complaints received and alternatives offered
Deliverable: Complete property inventory with automated scan results and prioritized barrier list
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QUARTER 2: VENDOR ACCOUNTABILITY
Objective: Push conformance requirements onto contracted platforms and establish procurement guardrails.
Tasks:
□ Request [Accessibility Conformance Report](/glossary/accessibility-conformance-report) from every vendor with public-facing interface
□ Review each ACR for WCAG 2.1 Level AA conformance claims
□ Flag vendors with no ACR or non-conformant claims for contract renegotiation
□ Add WCAG 2.1 Level AA requirement to all RFPs and contract renewals
□ Identify platforms that cannot meet conformance and plan replacement or remediation
□ Document vendor response timeline and escalate non-responsive vendors to procurement
Deliverable: Vendor conformance matrix with ACR status, gaps, and remediation commitments
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QUARTER 3: HIGH-IMPACT REMEDIATION
Objective: Fix barriers on highest-traffic services and most critical constituent pathways.
Tasks:
□ Remediate top 5 service request forms (utilities, permits, registration)
□ Fix navigation and heading structure on department homepages
□ Ensure all payment portals meet keyboard access and screen reader requirements
□ Remediate or replace inaccessible PDF forms with accessible HTML alternatives
□ Train content authors on accessible document creation
□ Conduct manual [screen reader testing](/glossary/screen-reader-testing) on remediated pages
□ Update feedback log with barriers resolved
Deliverable: Conformance test reports for remediated services with before/after comparison
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QUARTER 4: DOCUMENTATION AND EXPANSION
Objective: Build repeatable processes and expand remediation to lower-traffic properties.
Tasks:
□ Document remediation standards and decision log
□ Create accessible content checklist for staff publishing new pages or documents
□ Extend remediation to secondary department sites
□ Schedule quarterly conformance re-scans on all properties
□ Review feedback log for emerging barrier patterns
□ Train additional staff on alternative format requests and accommodations
□ Prepare progress summary for leadership and counsel
Deliverable: Remediation standards guide, expanded conformance coverage, and quarterly progress report
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ONGOING ACTIVITIES (ALL QUARTERS)
□ Log every accessibility complaint received with date, barrier description, and alternative offered
□ Track vendor conformance commitments and follow up on missed deadlines
□ Update roadmap quarterly based on feedback trends and new properties added
□ Maintain contact list for immediate alternative accommodation (phone, email, in-person)
□ Review state-level accessibility laws for earlier deadlines or additional requirements
---
ESCALATION TRIGGERS
Escalate to leadership and counsel immediately if:
- Complaint volume increases beyond response capacity
- Vendor refuses to provide ACR or commit to conformance timeline
- Critical service (payment, emergency alert, public safety) identified as non-conformant
- State law deadline precedes federal Title II date
Customizing the Template
Adjust the timeline: If you're a smaller entity with an April 2028 deadline, you can stretch this into six or eight quarters. Use the extra time to add depth to each phase, not to delay starting.
Prioritize by risk: If your state has its own digital accessibility law with an earlier effective date (like Colorado and Texas), move that deadline to the top of your roadmap and adjust quarterly milestones accordingly.
Scale the inventory: Large counties and cities may need an entire quarter just to catalog properties. Smaller municipalities might finish in two weeks. Adjust the task list to match your footprint, but don't skip the inventory step.
Assign ownership by department: Add a column to each task with the responsible department or individual. Remediation fails when everyone thinks someone else is handling it.
Integrate with existing project tracking: If your organization already uses project management software, convert this template into tasks with due dates, dependencies, and status tracking. The roadmap works better when it lives where your team already works.
Validation Steps
After customizing the template, validate it by asking:
Does every public-facing property appear in the inventory? Walk through your organization's main website and click every link. If it serves constituents, it belongs on the list.
Can you name the person who will respond to the next accessibility complaint? If not, that feedback mechanism isn't operational yet.
Do you have a way to prove remediation progress six months from now? Your roadmap should generate artifacts: scan reports, vendor emails, training logs, complaint responses. If a complaint turns into litigation, you'll need documentation showing consistent effort over time.
Have you checked for state-level deadlines that land before the federal dates? The extension doesn't override state law. If your state statute requires conformance earlier, that's your real deadline.
Is your procurement team ready to enforce WCAG requirements in the next contract renewal? Vendor accountability only works if someone with contract authority is prepared to act on non-conformance.
The extension gives you time to build a defensible remediation record. This template turns that time into structure. Start now, document everything, and treat the roadmap as the compliance artifact it is.
