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Accessibility.com, LLC

EMILY FULLER V. CARTER’S RETAIL INC.

Filed February 28, 2019

Plaintiff

  • Name: Emily Fuller
  • Filing date: February 28, 2019
  • State of filing: Florida

Defendant

  • Name: Carter's Retail, Inc.
  • Website: www.oshkosh.com
  • Industry: Apparel
  • Summary: Carter's Retail, Inc. sells children's clothing and accessories via its brick and mortar retail stores as well as via its website.

Case Summary

On February 28, 2019, Emily Fuller filed a Complaint in Florida Federal court against Carter's Retail, Inc.. Plaintiff Emily Fuller alleges that www.oshkosh.com is not accessible.

Case Details

Plaintiff alleges issues in its Complaint including the following:

  • Site interfacing with the screen reader is inconsistent;
  • Site design sacrifices user functions with the screen reader;
  • Mislabeled links; d. Missing alt text for site images;
  • Missing descriptions for image content.
  • The Website lacks prompting information and accommodations necessary to allow visually disabled individuals who use screen reader software to locate and accurately fill out online forms to purchase Defendant’s merchandise from the Website.
  •  Although the Website appeared to have what is purportedly an “Accessibility Notice” that appeared to be visually displayed on its home, that accessibility notice still could not be accessed by and continued to be a barrier.

Plaintiff asserts the following cause(s) of action in its Complaint:

  • Americans with Disabilities Act

Plaintiff seeks the following relief by way of its Complaint:

  • A declaration that Defendant’s Website is in violation of the ADA;
  • An Order requiring Defendant, by a date certain, to update the Website, and continue to monitor and update the Website on an ongoing basis, to remove barriers in order that individuals with visual disabilities can access, and continue to access, the Website and effectively communicate with the Website to the full extent required by Title III of the ADA; 
  • An Order requiring Defendant, by a date certain, to clearly display the universal disabled logo within the Website, wherein the logo would lead to a page which would state Defendant’s accessibility information, facts, policies, and accommodations. Such a clear display of the disabled logo is to insure that individuals who are disabled are aware of the availability of the accessible features of the Website;
  • An Order requiring Defendant, by a date certain, to provide ongoing support for web accessibility by implementing a website accessibility coordinator, a website application accessibility policy, and providing for website accessibility feedback to insure compliance thereto.
  • An Order directing Defendant, by a date certain, to evaluate its policies, practices and procedures toward persons with disabilities, for such reasonable time to allow Defendant to undertake and complete corrective procedures to the Website;
  • An Order directing Defendant, by a date certain, to establish a policy of web accessibility and accessibility features for the Website to insure effective communication for individuals who are visually disabled;
  • An Order requiring, by a date certain, that any third-party vendors who participate on Defendant’s Website to be fully accessible to the visually disabled;
  • An Order directing Defendant, by a date certain and at least once yearly thereafter, to provide mandatory web accessibility training to all employees who write or develop programs or code for, or who publish final content to, the Website on how to conform all web content and services with ADA accessibility requirements and applicable accessibility guidelines;
  • An Order directing Defendant, by a date certain and at least once every three months thereafter, to conduct automated accessibility tests of the Website to identify any instances where the Website is no longer in conformance with the accessibility requirements of the ADA and any applicable accessibility guidelines, and further directing Defendant to send a copy of the twelve (12) quarterly reports to Plaintiff’s counsel for review;
  • An Order directing Defendant, by a date certain, to make publicly available and directly link from the Website homepage, a statement of Defendant’s Accessibility Policy to ensure the persons with disabilities have full and equal enjoyment of the Website and shall accompany the public policy statement with an accessible means of submitting accessibility questions and problems;
  • An award to Plaintiff of her reasonable attorney’s fees, costs and expenses; and
  • Such other and further relief as the Court deems just and equitable.

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